Shipping policy

Shipping Policy

Last updated 22 August 2026. Cast Below, support@castbelow.com

Free shipping, every order

Shipping is free on every order to the United States. There is no minimum and no surcharge.

Processing and delivery

Orders are processed on business days (Monday to Friday, excluding US public holidays).

Processing: 1–3 business days.
Delivery within the United States: typically 4–8 business days after processing.
Total time from order to doorstep: typically 5–11 business days. Business days are Monday to Friday and exclude US public holidays, so 5–11 business days is roughly 1 to 2 and a half calendar weeks.

Our products are made and shipped by our manufacturing partner, so delivery takes longer than a domestic warehouse would. We would rather state that plainly here than surprise you after you have paid. If your order is going to take materially longer than the window above, we will email you, and you may cancel for a full refund rather than wait — see section 6 of our Refund & Return Policy.

Tracking

You receive a tracking number by email as soon as your parcel is scanned by the carrier. Tracking can take 2–5 days to begin updating after dispatch. If your order was placed more than 5 business days ago and you have no tracking, email us and we will chase it.

Multiple items

If you order accessories alongside a camera, items may ship separately and arrive on different days. You are not charged extra for this.

Address accuracy

We ship to the address entered at checkout. Please check it. Once an order enters fulfilment we cannot change the delivery address. If a parcel is returned to us because the address was wrong or undeliverable, we will re-ship it once you confirm a correct address; you cover the re-shipping cost.

Lost, stolen or damaged parcels

If tracking shows delivery but the parcel is not there, tell us within 7 days and we will help you open a carrier investigation. If you added Package Protection at checkout, we skip all of that and ship a free replacement. If a parcel is genuinely lost in transit, we replace or refund it whether or not you bought Package Protection.

International orders

Where we ship outside the United States, import duties, taxes and customs fees are set by your country and are your responsibility. We cannot predict or control them. Refusing a parcel at customs does not entitle you to a refund of shipping costs already incurred.