Refund & Returns
The short version. If your camera does not work, we make it right — free replacement, fast, no argument. If it works and you simply changed your mind, we can only take it back unopened.
- 30-day replacement guarantee. Faulty, damaged in transit, wrong item or never arrived? Report it within 30 days of delivery and we ship a free replacement and pay the postage — or refund you if we cannot replace it.
- Changed your mind: unopened and unused only, within 30 days, return authorisation required, you pay return shipping, 15% restocking fee.
- Opened and working: final sale. We may offer store credit at our discretion — just ask.
- Cancel before it ships: full refund, no questions. Email us within 12 hours of ordering.
- We ship late: you can cancel for a full refund instead of waiting. That right is federal law and we honour it.
- After 30 days: we do not offer a long-term written warranty. We will always help you troubleshoot and can supply parts at cost.
Read the full, binding policy here: Refund & Return Policy. Questions first, always: support@castbelow.com — a real person replies, usually the same day. We would far rather fix a problem than have you go to your bank.
